I. CLASS SCHEDULE AND CONDITIONS IMPORTANT: Any cancellations must be informed to La Montaña via info(at)lamontana.com If cancellation is sent during week-ends or holidays, next working day will be cosidered as proper informed date. You can check holidays using this link. Group classes have a set schedule: 9am-1pm, Monday to Friday. There is a 20min coffee break in between. Courses start every Monday, all year around. The maximum group size is 6 and the minimum 2 people. If a student contracts a group course but there is no other student in the same level, the students will have 2 private classes per day instead of 4 group classes, at no extra cost. Levels are evaluated before and during the course and students could change to a group that fits them better after the start of the course. Private classes have flexible schedule and are usually in the afternoons. Each week' schedule has to be determined the Friday before. The length of each lesson is 55 minutes. II. CANCELLATION POLICY Refunds Applicable to Language Courses, Customized Courses and Accommodation: • Up to 4 (four) weeks prior to arrival or course initial date – The whole amount will be refunded (Administrative fee applies). • Between 2 (two) to 4 (four) weeks prior to arrival or course initial date. A USD 150 (a hundred and fifty American dollars) will be withheld. • 
Less than 2 (two) weeks prior to arrival or course initial date. 30% (thirty) of the total amount of the booking is charged. • All refunds have a 10% (ten) administrative surcharge of the total amount repaid and are done through the same method of payment used by the participant.
 All refunds are made in the currency in which the program was bought.
 III. LATE ARRIVALS, ABSENCES & EARLY RETURNS: IMPORTANT: Any late arrivals, absences and early returns must be informed to La Montaña via info(at)lamontana.com If this information is sent during week-ends or holidays, next working day will be cosidered as cancellation date. You can check holidays using this link. After the program has started: no refunds shall be given for any course, cutomized program, accommodation or any other services booked. No refunds are given for late students or for loss of classes during the course due to any kind of absences on the part of the student or for early returns. IMPORTANT: We want you to make the most of your time with us. In case you feel your educational expectations are not being fulfilled, you must inform the school director immediately so that we can review your particular situation and reschedule your Spanish program. IV. PUBLIC HOLIDAYS There will be no classes on public holidays. Classes will be compensated with extra after-class activities making up 50% of the time lost for holidays. When there are two or more holidays in the same week, the school will be closed only one of those days. Please check the 2016 calendar of public holidays here. V. HOMESTAY RULES, POLICIES AND CONDITIONS Cohabitation: Our host families feel responsible for our students, as if they are a member of their family so be respectful of your family's concerns for your safety and well-being. It is expected that you are at home at dinner time. For this reason it is important to arrive home on time for dinner. Please communicate delays or changes to your schedule in advance. Dinner in Argentina is typically around 9pm. If you want to invite people to your house, please ask permission to the host family. Under no circumstances are visitors allowed to stay overnight. Please, avoid compromising situations. Most Argentineans take pride in a neat and clean house. Be sure to keep your room neat, maintain living space in an orderly manner and cleaning up after yourself. Keep your valuables at home in a secure place. Both the host family and the school are not responsible for theft or lost. Communication: Communication is important to build a good relationship with your host family. If there is anything you do not understand please do not hesitate to ask your family. By communicating with them you can avoid misunderstandings later on. If you have any other questions or problems, do not hesitate to contact the school. In case of an emergency please call or Whatsapp: +54 9 294 4318230 (Director: Veronica Leone). Included Shared or private bedroom Bed linen and towels Shared Bathroom Breakfast and dinner (every day) Not included Laundry Telephone (you may receive calls, pls make sure that it is ok with the family) Alcoholic drinks (If occasionally, your host family invites you with wine at dinner it would be very nice of you if you can do the same sometime during your stay) Lunch Laundry is not included in the lodging rates, and it is not OK to do wash clothes in the bathroom. You can ask your host if it is possible to get your laundry done by them as long as you pay for it. There are many Laundromats nearby the school where you can do your laundry. Meals included in our home stays are breakfast and dinner. Remember, in Argentina breakfast consists of coffee and toast or pastries. Some families might be more flexible about this, but it is not their obligation to serve anything other than this. Wine is not included, nor lunch. Any change about this shall be requested. It is not OK to use the kitchen for cooking, unless your host has allowed you to. In which case, you need to make sure what time you can use it and leave it as clean as you found it. Time for meals: Hosts have their own obligations so it is not OK to change the time for dinner, unless it is really necessary. In Argentina, people have dinner at about 9:00 pm or later. Feel free to have dinner out, but in fairness to the family you still will be charged the same amount. Damage: If you damage or break anything belonging to the Homestay family, you are responsible for repairs or replacement. Please take care. Smoking and Drugs are strictly forbidden. Extending your stay, Early Departure and Cancelation: On the first class day in La Montaña, the student shall confirm the exact check out date. It is possible to extend the accommodation program. This decision shall be informed to the accommodation coordinator AT THE SCHOOL at least one week in advance. Such extension will depend on the apartment availability on the required dates. In case the family has previously reserved the place, other options will be offered to the student. The stay extension with no prior notice to La Montaña shall not be valid and the student shall leave the host family on the date previously settled. In case the student has already paid their accommodation program and decides to leave earlier their money shall not be returned. In case the student wants to travel during their stay, and leaves part of their luggage in the house, they shall pay as if they were staying there. Change of Family: If student is not pleased with the homestay and would like to change, one change per month is allowed. First, student needs to inform the school at least 3-4 days in advance and have a valid reason. After evaluating the causes for the requirement the school will make every effort to look for another accommodation option. Check out time is 10am. Check in time will be arranged when we receive your arrival time information. Host Families ARE NOT A HOTEL. Damages and prejudices: La Montaña shall not be held responsible for damages and prejudices that may be caused by or to the student at any time whatsoever. The student has dully been informed about and notified of their responsibilities and liabilities as regards the host family and house. In case of losing the apartment keys, the student shall afford the costs arising thereof.